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The Will of the Wind website is certified by Trust Logo ID authority, your assurance that secure socket layering and the highest encryption levels available for website browsing and buying are in place and that we are who we say we are.
When your private information is placed in the secure shopping cart, you will see that the lock symbol at the bottom edge of your web browser is "locked." Will of the Wind is extremely careful with all privacy and security issues. Your information is never sold, rented, shared, distributed or in any other way disseminated to any persons or businesses except to fulfill your order to your fullest satisfaction. In other words, only the shipper and the payment services receive pertinent information about your order so that it can be sent to you in the most timely way possible.
ORDERING INFORMATION
PAYMENT METHODS - Major Credit Card, PayPal, PayPal E-Check, Google Checkout, Check or Money Order. (Cash accepted for local purchases.) |
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If you choose to use your checking account for an online payment, instead of a credit card, you will need to set up a PayPal account, however that is a very simple process which can be done at the time you are placing your order.
PAYMENT BY CHECK or MONEY ORDER - Select Check, Money Order in the drop-down menu when selecting a payment option.
TELEPHONE ORDERS - If you prefer to order by phone, our order desk is staffed from 10AM to 4PM Monday through Friday. If a customer service person is not available when you call, please leave your name and telephone number. Your call will be returned as soon as the next representative is available during our regular business hours. Our toll free number is: 800-937-4619. Our toll free phone number is presently only available to customers in the U.S. You may pre-fill your order on the website (optional) by using the Phone or Fax Pre-Authorization drop-down in the shopping cart. Your card will not be processed without your telephone confirmation.
SALES TAX - Washington residents will be charged sales tax at the present 7.8% rate for Rainier, WA.
HANDLING FEE- A small handling fee may be charged on orders charged to a credit card or PayPal. The present rate is 0%.
Will of the Wind has a 100% Satisfaction Guarantee on all products. If you are not completely satisfied with your purchase, you may replace it or return it for an item of equal value or a full refund. Simply contact Will of the Wind for a return authorization number. Please notify us within 60 days of purchase.
In addition:
When you have finalized your order, you will be able to print a receipt for your records. You will also receive an order confirmation via email, so be sure that your email address is correct.
Our technicians work continuously to make your shopping experience as uncomplicated and as enjoyable as possible while always watching out for your privacy and security. If you have any questions, suggestions, or comments about the process, please contact us at support@willofthewind.com.
Will of the Wind ships using the US Postal Service (USPS) and the United Parcel Service (UPS.) As you add items to the shopping cart you will see a shipping estimate based on USPS rates. At the time you checkout and finalize the order, you will have the option of selecting a shipping option based on delivery time and/or carrier.
The shopping cart is designed to estimate shipping by adding all shipping weights together for all items in your cart. This is meant to keep your shipping costs as low as possible, however, once in awhile, we may need to adjust the rate due to packaging. If the adjusted total exceeds five dollars, we will ask for your authorization prior to completing the order. At Will of the Wind we will always do our best to get your order delivered to the address you specify in the timeliest, safest, most cost-effective way that meets your desire.
The Will of the Wind shopping cart gives you the ability to track your shipment using the tracking feature on the "Order Tracking" and "Order Status" pages. Your tracking number will be posted to your order's information as soon as it becomes available.
*Please note, however, that unless you write in the "Special Instructions" section of the order form, or send us an email that you prefer a specific method over the other, Will of the Wind will make the final decision as to the best shipping method.
SHIPPING ADDRESS: Orders
shipped via UPS must have a physical delivery location because UPS
does NOT DELIVER to PO Box addresses.
LOCAL - Our local customers who prefer to order online may now
select "Will pick up" as a shipping method.
Please contact us immediately if you experience any difficulties or have any additional questions. Our friendly and professional customer service representatives will be happy to assist you.
Email: Click here to contact Will of the Wind by email
Mailing Address:
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